Aeries FAQ


FAQs

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I had an ABI account before – will my account still work?
Yes! You will use the same website (https://parentportal.eduhsd.k12.ca.us), email login, and password as you used to access the ABI system in the past. If you have forgotten your password, click the “forgot password” link on the login screen.

When I created my account, one of my children was already attached to my email but the other was not. How do I add my other child?
If the email account that is being used to create an account is attached to the student in the school’s database, parent accounts can be linked automatically in most cases. To add your other child, use the information you received in the letter to add the child. Detailed information about adding additional students can be found on our website on the AERIES.net Parent Portal Information page. Click the link “Creating New Parent Accounts on Parent Portal”.

I received my letter but there is no phone number listed on the letter and so I was not able to add my child to my account. What should I do?
A home phone number must be listed in the student database at the school your child attends in order to create an account. If you do not have a home telephone number, please contact the school and have them add an alternate number or cell phone number as your child’s home telephone number. Once this is done, you will be able to add the child to your account using that number.

I forgot my password. How do I get a new one?
On the main login page, there is a link called “Forgot Your Password?” Click on this link and input your email address you use to login. Follow the instructions and you will receive an email with temporary login information. The email will be coming from aeriesportal@eduhsd.12.ca.us so you should add this email address to your contact list or trusted senders list. If you do not receive an email within 10-20 minutes, please check your spam folder. If the email is not there, please contact the Counseling Office at 530-622-3634 ext. 1028.

I want to change my password. How do I go about that?
Once you have logged into your EDUHSD parent portal account, go to the “Options” link on the far right side. One of the options is to change your password. Please click on this link and follow the directions.

Parents are divorced and the second parent would like their own account. Is this possible?
Yes. A second letter can be sent to the other parent if there are no restraining orders in place. Both parents can use the same student information to add a student to their own account using different email addresses.  Parents MUST come to consensus on the information to be provided to the school.

My Email address has changed or will be changing. How do I go about changing my account to my new email address?
You may change your email address (which serves as your user id and login) by logging into the portal and going to the “Options” link on the far right side. Simply click on the “Change Email” link and follow directions. If your email address has already changed and you no longer have access to your old email address, that will not alter the process. You can still login using the old email address and your password. Once logged in, you follow the instructions above.

You will receive a warning.  Enter your old email address and password.  Enter your new email address, and select the “change Email address” button.  If you do not receive an email to your new address, please check your “junk” or “spam” email folder.  Once you have
confirmed the email change, you will use this new email address for your login name.

I am trying to create an account and I need a verification code because I did not receive a letter for my child. I am using the confirmation code from the email when I created my account but it is not working. How do I get a verification code?
The verification code is a secure piece of information that attaches a particular student to a AERIES.net Portal account. This is completely separate from the confirmation code. The verification code must be obtained from the school or may be mailed to the home address listed in the student information system.

We have moved or will be moving to another EDUHSD school. Do I need to create another Parent Portal account?
No. Provided the student has transferred to another school within RUSD, you will be able to access that student’s information as soon as the enrollment at the new school is complete.